Rescope offers full refunds in the rare cases where the item you receive isn't what your ordered, or when the package is lost or damaged in transit.

The following cases are eligible for refund:

• Items lost or damaged in transit
• Mismatch from listing details (size, color, brand)
• Counterfeit items
• Severe damage to the item
• Major defects which were not detailed in the listing
• Missing items in multi-item orders

The following cases are not covered by Rescope's refund policies:

• Minor damage on second hand items
• Doesn't fit as expected
• Changed your mind about wanting the item
• Items purchased outside of the Rescope payment system

If you want to return an item for any reason which is not covered by Rescope's refund policies, you will need to contact the seller directly to arrange a return. The choice of whether to accept a return is at the seller's discretion.

In the event you are not satisfied with your order, are not eligible for a refund, and the seller refuses a refund, Rescope encourages you to relist the item for sale.

Rescope supports in-app cancellation of orders before they are shipped.

• A seller may cancel an order anytime before it is shipped. This will result in a full refund to the buyer
• A buyer may request to cancel an order 10 days after the order date if the package has not been shipped. This will result in a full refund.

Rescope does not directly facilitate returns in the app, but we can assist in refunding payments and creating return shipping labels. Please contact support@rescope.xyz for assistance